New Articles

  1. End the Borrowing of a Device Connected to the Box

    Applies to: Premium Members  Parent's app: Android or iOS  Child's device: Android, iOS, Windows, MacOS, Chromebook or home devices connected to the Family Zone Box Article type: Optional steps End the Borrowing of a De...
  2. Troubleshooting Update Connect for Chrome - Community Extension

    Troubleshoot a Chromebook, MacOS or Windows laptop with a Google Chrome Extension. Resolve issues like incomplete or no reporting on website activity or filtering inside the Chrome browser.
  3. See Who is Using a Device Connected to the Box

    How do you see which Family member is using a device connected to the Family Zone Box? Premium Members use the home.tools page on their Child's laptop, computer, phone or tablet to find out.
  4. Troubleshooting Uninstalling Connect from a Child's Android

    How does a Parent uninstall Connect from a Child's Android? Insights and Premium Members use the Parent app to remove the Device from the Family. Then, Connect can be removed from the Child's Android.
  5. Buy a Box Bundled with a Year of Premium (Australia and New Zealand)

    How do first time customers get the Family Zone Box and Premium Subscription bundle? Buy a Box to filter web content on gaming consoles, smart devices, and streaming media in your home.
  6. Buy a Box (Australia and New Zealand)

    How do Insights or Premium Members in Australia or New Zealand buy a Family Zone Box? Add a Box filter devices in your home like gaming consoles, streaming media, and voice assistants.
  7. Family Zone Subscriptions Guide (USA)

    What are the Family Zone US Subscription options? This is the guide to Insights and Premium subscriptions. Find where to get a free trial of cyber safe filtering, upgrade or cancel subscriptions.
  8. Update Payment Details for a Web Subscription (Australia and New Zealand)

    How do you update your credit card details or switch to in-app billing in Australia and New Zealand? Premium Members with web subscriptions use these steps to edit web payment details.
  9. Troubleshooting MAC Randomization on BYOD Devices

    What is MAC Randomization? Why am I getting a notification Device has not been seen in 14 days? Steps to turn off MAC Randomisation on a Child's device.
  10. Troubleshooting Uninstall from a MacOS Computer

    How does a Parent uninstall Family Zone from a Child's Mac laptop or computer? A Parent uses their phone or tablet to remove the Device from the Family before uninstalling Connect in the MacOS.