New Articles

  1. Kids Ask for Access to a Restricted Website

    How can a kid ask their parent to unblock an "Access restricted" website? Kids of Premium Members can send a request from their browser to their Parent to be allowed to get to the website.
  2. Troubleshooting Restricted or Blocked Website and Apps

    Use these steps to troubleshoot websites with "Page blocked" or "Access restricted" on your Child's computer, phone or tablet. Find out if a Parent or your Child's School can unblock the web page.
  3. Troubleshooting Restore or Update the Connect App on Your Child's iOS Device

    Applies to: Insights and Premium Members Child's devices: iPhone and iPad Missing Connect App Icon or Updates The following troubleshooting steps are used when the Connect App is installed on a Child's Device, but the icon or app n...
  4. Install Parent App and Link US School

    Applies to: New Insights and Premium Members Parent's app: iOS or Android  Exclusive to participating US Schools  Article type: Fundamental steps Join the School Community Family Zone helps Parents keep their children safe...
  5. Install a Parent App and Link US School

    Applies to: New Insights and Premium Members Parent's app: iOS or Android  Exclusive to participating US Schools  Article type: Fundamental steps Join the School Community Family Zone helps Parents keep their children safe...
  6. Connect App for iOS 14+

    How do you refresh and update the iOS cyber safety profile? Insights and Premium Members uses these steps to get a new copy of the iOS Settings for the Connect App onto your Child's iPhone or iPad.
  7. Troubleshooting iOS 15 iCloud Private Relay

    Applies to: Insights and Premium Members Child's devices: iOS 15 (2021) iPhone and iPad Excludes: iOS 14 (2020) and older iOS Devices iCloud Private Relay Apple's iCloud Private Relay service creates privacy on an iOS Device by usi...
  8. Troubleshooting Links to Schools in the US

    Parents can troubleshoot no link in the Connect App to your US Child's School. Insights and Premium Members will find the email address their US school uses and contact us to reset the account.
  9. See a List of Red Alerts

    How do you see a list of Red Alerts? Insights and Premium Members use the Snapshots to access a list of up to 4 weeks of Red Alerts. Review active and ignored Alerts.
  10. Troubleshooting Family, Devices or Snapshots are Blank

    Find the steps to fix the Family, Devices, or Snapshot screen when it is blank in a Parent's Connect App on a Parent's iPhone or iPad.