New Articles

  1. Troubleshooting Restore or Update the Connect App on Your Child's iOS Device

    Applies to: Insights and Premium Members Child's devices: iPhone and iPad Missing Connect App Icon or Updates The following troubleshooting steps are used when the Connect App is installed on a Child's Device, but the icon or app n...
  2. Install Parent App and Link US School

    Applies to: New Insights and Premium Members Parent's app: iOS or Android  Exclusive to participating US Schools  Article type: Fundamental steps Join the School Community Family Zone helps Parents keep their children safe...
  3. Install a Parent App and Link US School

    Applies to: New Insights and Premium Members Parent's app: iOS or Android  Exclusive to participating US Schools  Article type: Fundamental steps Join the School Community Family Zone helps Parents keep their children safe...
  4. Family Zone Connect App for iOS 14+

    How do you refresh and update the iOS cyber safety profile? Insights and Premium Members uses these steps to get a new copy of the iOS Settings for the Connect App onto your Child's iPhone or iPad.
  5. Troubleshooting iOS 15 iCloud Private Relay

    Applies to: Insights and Premium Members Child's devices: iOS 15 (2021) iPhone and iPad Excludes: iOS 14 (2020) and older iOS Devices iCloud Private Relay Apple's iCloud Private Relay service creates privacy on an iOS Device by usi...
  6. Troubleshooting Links to Schools in the US

    Parents can troubleshoot no link in the Connect App to your US Child's School. Insights and Premium Members will find the email address their US school uses and contact us to reset the account.
  7. See a List of Red Alerts

    How do you see a list of Red Alerts? Insights and Premium Members use the Snapshots to access a list of up to 4 weeks of Red Alerts. Review active and ignored Alerts.
  8. Troubleshooting Family, Devices or Snapshots are Blank

    Find the steps to fix the Family, Devices, or Snapshot screen when it is blank in a Parent's Connect App on a Parent's iPhone or iPad.
  9. See a List of Red Alerts

    Applies to: Insights and Premium Members  Parent's app: iOS or Android  Article type: Fundamental steps Red Alerts Listed in Snapshots Parents can access a list of Red Alerts from the weekly Snapshots reports. The Snapshots s...
  10. See a List of Red Alerts

    How do you see a list of Red Flags? Insights and Premium Members sign in as a Parent and view the Snapshots to access a list of Red Flag. Tap on an event to see the date, time, and Family member.