New Articles

  1. Troubleshooting a VPN Alert on an Android Device

    What are the troubleshooting steps to resolved VPN Alerts about an Android device? Insights or Premium Members go to the Settings on their Child's Android to set the Network VPN to Always On.
  2. Turn Off Cyber Expert Advice in the Android App

    How do you turn off Cyber Expert advice in Australia or New Zealand? Insights and Premium Members can turn off the filtering and the schedule recommended by an ANZ School Cyber Expert.
  3. Turn Off Cyber Expert Advice in the iOS App

    How do you clear out your previous Cyber Expert's filters, rules, and schedule? Insights and Premium Members use the Settings > Internet filters and rules to reset the settings for the whole family.
  4. Install and Setup a Child's Chromebook

    How do you install Family Zone onto a Child's Chromebook? Setup Family Zone on a Chromebook as a new or existing member. Use Insights to monitor web activity or Premium to set up content filtering.
  5. View a Child's School Activity in the iOS App

    How do you see your Child's web activity in School after connecting them to their School? Insights and Premium Members at selected Schools can see and monitor internet activity in Home and School.
  6. View a Child's School Activity in the Android App

    How do you see your Child's online activity at School? Insights and Premium Members in the US, can review and filter School activity after connecting their Child to their School through Family Zone.
  7. Remove a Custom Website Rule in the iOS App

    How do you remove a custom rule blocking a Child from accessing a website? Premium Members use their iPhone or iPad to review the custom filtering for Websites. They delete the rule they do not want.
  8. Opt-in to the ANZ School Community in the Android App

    How do you join the School Community program in Australia or New Zealand? Insights and Premium Members can opt-in or opt-out of linking their Child's internet monitoring with participating schools.
  9. Check Safe Networks on a Child's iOS

    How do you see the School Safe Networks from your Child's iPhone or iPad? Insights and Premium Members use their PIN to login to their Child's Family Zone app to view the names of Safe Networks.
  10. Opt-in to the ANZ School Community in the iOS App

    How do you opt-in to the Australian or New Zealand School Community? Insights and Premium Members use a web browser to sign into Family Zone settings to add the School's cyber safety program.