Notifications, Red Alerts, Alarms and ToDos
Troubleshooting Kids Bypassing Filters
How do parents and Family Zone prevent kids from bypassing the filters and protection? Understand what alerts and steps to take when a child's device is circumventing Family Zone's online safety app.
Troubleshooting To Dos
Why are you missing the To Do notifications in your email? Insights and Premium Members use these steps to ensure they are notified of important actions they need to take to protect kids online.
Troubleshooting Notification with No To Do
Why am I getting To do notifications but no To do is listed in my app? Insights and Premium Members can troubleshoot missing To do items using these steps.
Troubleshooting Alerts & Consequences
What steps do you take to turn off your child's consequences such as hidden apps or Sleep time? Premium Members can fix the restrictions turned on when a child breaks internet access rules.
Troubleshooting Behavioral Alerts & Red Flags
How do you find Alerts or change the settings for Alerts? Insights and Premium Members use their Android or iOS apps to review cyber safety messages or change the notification settings.
Troubleshooting No Email to Parents About App Install
Why am I not receiving email notifications when my child installs an app on their phone or tablet? Premium Members use these steps to fix issues with the monitoring of app installs.
Troubleshooting MAC Randomization on BYOD Devices
What is MAC Randomization? Why am I getting a notification Device has not been seen in 14 days? Steps to turn off MAC Randomisation on a Child's device.