How to Manage Alert Emails in a Web Browser?

Applies to: Insights or Premium Members in Australia and New Zealand
Please note: May not be available in the US

Article type: Optional steps

On a computer:

  1. In a web browser, go to https://portal.familyzone.com/

  2. Sign in as a Parent

  3. Click on the child whose Internet Filtering Rules you want to manage

  4. Click the child's Profile name in their dashboard

  5. Check the child's age profile is reflected in the first drop-down box

  6. Select Alerts and consequences from the second drop-down box

  7. Toggle the different alerts under SEND NOTIFICATIONS to yes (blue) or no (grey)
     
    Notify me if Family Zone is tampered with
    Notify me if device operating systems are violated or jailbroken
    Notify me when any new apps are installed

What does it mean to turn off notifications?

To Dos and push notifications will continue to work. The email notifications for a Child's mobile devices will not be sent.

Can I turn off notification emails for one parent but leave them for the other parents?

No, the settings apply to all parents.

Can I have different notification email settings for different children?

The settings apply to all the children in the specified age group. Children in different Age Profiles can have different settings.

I’m on Insights, can I turn off alert emails?

No, the ability to manage alert emails is only available to Premium Members.

Push Notifications and Email Alerts

Discussions of cyber safe activities between family members is important. Family Zone uses notifications and emails to help Parents and Children know what online activities to talk about.


  • Push Notifications on Mobile Devices
    - turned on or off in the Android or iOS Settings

    Examples: When turned on, a Child gets an onscreen reminder when Play time is about to run out. Or, a Parents get an onscreen message when a Child is requesting access to a website or online activity.

  • To Do Notifications and Emails for Parents
    - permanently ignore or temporarily mute a message in the To Do section

    Example: A Child's mobile phone or tablet has not been seen for 14 days and a Parent knows the device is broken. Parents open the To Do and use Ignore to permanently remove the message.

  • Weekly Reports Emails
    - turned off in the Parent's app by going to Settings > Reports & Usage

    Example: Email summarizing the percentages and types of internet usage for tracked Users under 18. (Family members 18 years and older are not tracked by default.)

  • School Community Emails
    - turned off in the Parent's app by going to Settings > Reports & Usage

    Example: Family Zone Partner Schools can invite Parents to share the data used to manage a Child's device. Parents who accept the invitation receive a weekly report of the Child's online activity inside school.

    Not available in some schools. Children's devices may not be monitored at schools using other tools to manage a Child's access to the internet.

  • Device Notifications by Age Profile 
    - advanced options can be turn off in the Parent's app by going to Settings > Internet filters & rules > Alerts & Consequences

    Example: Parents can track a Child installing apps or tampering with their mobile device. The monitoring applies to all children in the specified age group in the Family. Applies to Premium Members only.