Manage Email Alerts and Reports

Applies to: Insights and Premium Members 

Parent's app: iOS or Android 

Article type: Advanced options

Email Alerts and Reports

The Connect App can send Parents emails and notifications when potentially risky web activity is detected on a Child's Device.

Turn on or turn off Weekly Email Reports

Applies to: Insights Members 

On a Parent's phone or tablet:

  1. In Settings, go to Reports & Usage  
  2. At Receive weekly email reports, tap to change
    Green or blue is on
    Gray is off
  3. Check your email each week for a summary of the web activity on monitored Devices 

Turn on or turn off Email Alerts

Applies to: Premium Members 

On a Parent's phone or tablet:

  1. In Settings, tap Internet filters & rules 
  2. Tap Kids (0-8) and select your Child's age group 
  3. Tap Web categories
  4. Select Alerts and consequences 
  5. Tap to turn on the email notifications you want to receive 

Push Notifications and Email Alerts

Discussions of cyber safe activities between family members is important. Family Zone uses notifications and emails to help Parents and Children know what online activities to talk about.

  • Push Notifications on Mobile Devices
    - turned on or off on a Child's or Parent's Android or iOS Settings

    Examples: When turned on, a Child gets an onscreen reminder when Play time is about to run out. Or, a Parents get an onscreen message when a Child is requesting access to a website or online activity.

  • Weekly Reports Emails
    - turned off in the Parent's app by going to Settings > Reports & Usage

    Example: Email summarizing the percentages and types of internet usage for tracked Users under 18. (Family members 18 years and older are not tracked by default.)

  • Device Notifications by Age Profile 
    - turned on or off the Parent's app by going to Settings > Internet filters & rules > Alerts & Consequences

    Example: Parents can track a Child installing apps or tampering with their mobile device. The monitoring applies to all children in the specified age group in the Family. Applies to Premium Members only.

  • To Do Notifications and Emails for Parents
    - Parents cannot turn off the email, but Parents can permanently ignore an Alert in the To Do section

    Example: A Child's mobile phone or tablet has not been seen for 14 days and a Parent knows the device is broken. Parents open the To Do and use Ignore to permanently remove the message.

  • Australia and New Zealand School Community Emails
    - turned on or off in the Parent's app by going to Settings > Reports & Usage

    Example: Family Zone Partner Schools can invite Parents to share the data used to manage a Child's device. Parents who accept the invitation receive a weekly report of the Child's online activity inside school.

    US Schools: contact your School IT to change your email settings