Manage Email Reports

Turn on or turn off Weekly Email Reports

Applies to: Insights and Premium Members 

You can always See Weekly Snapshots of the past four weeks of activity at any time. The email reports allow you to keep reports older than four weeks. If you do not want to receive the email reports (or want to turn the email reports back on), take the following steps.

On a Parent's phone or tablet:

1. In Settings, go to Reports & Usage  
2. At Receive weekly email reports, tap to change
   Green or blue is on
   Gray is off
3. Check your email each week for a summary of the web activity on monitored Devices 

Device Email Alerts Retired November 2021

With recent updates to Apple and Android Operating Systems, and feedback from Parents, we've made some changes to the Email Alerts and Consequences feature. We've simplified the experience for both you and your family.

The Email Alerts feature was automatically disabled on Monday, November 8, 2021.

As a Parent, you will continue to receive an Alert if your cyber safety rules are broken. You will be notified if the Connect App is removed or if hazardous apps are installed. However, we removed the Email Alerts and Consequences features.

You don't need to do anything. 

If you have any questions about these latest changes or if you need help ensuring your family is protected, please don't hesitate to get in touch with our support team.