Install and Setup Family Zone Box in the Android App (Australia and New Zealand)

Please note: The Family Zone Box is only available in Australia and New Zealand

Article type: Fundamental steps

Install a Cyber Safe Home Network

Parents in Australia and New Zealand can set up the Family Zone Box to monitor internet content accessed through gaming consoles, personal assistants, computers, and visiting mobile devices. The Box is attached to your internet provider's modem-router to ensure that your Children are accessing age appropriate web content in your home.

Before you start, install and setup a Family Zone Parent account on your Android phone or tablet.

Next, from your Android phone or tablet:

  1. Connect to your Android phone or tablet to your existing modem-router from your Internet Service Provider

    Connectivity Requirements

    An existing Internet Service provided through a modem-router with ethernet ports is required.


    • The Family Zone Box is added to filter content from your broadband, cable, or ADSL modem-router 
    • The Box and your modem-router must be connected by a cable between the ethernet ports
    • The Box cannot replace your Internet Service Provider's modem-router
    • The Box is not compatible with 4G and 5G mobile broadband modems that do not have ethernet ports

  2. Sign into your Family Zone app as a Parent
  3. In Settings, tap Home network
  4. Tap Already have a Box?
  5. Follow the on-screen instructions to plug the power and cables into your Box
    Connect the network cable from the Box "WAN" to the "LAN" on your Internet Service Provider's (ISP's) modem-router
    Look at the inside edge of the Box for a code starting with FZ near where you plugged in the cable
    On your Android, tap NEXT
  6. Go down to Box ID
    Type in the FZ ID from the label on your Box
  7. In Name your box, type a short name you will recognize
    • Use a different name and password from your modem-router
    • Use letters (case-sensitive) and numbers
    • Do not use spaces or special characters (# ! $ & ...)
    • Recommended, use 8-16 characters

    Tap NEXT
  8. Go down to FAMILY NETWORK
    Verify the toggle is blue (on)
    This is the monitored network your Child will use
  9. In Name (SSID), type a short name that your Family will recognize
    In Password, type an easy to remember password to share with your Child
    • Use a different name and password from your modem-router
    • Use letters (case-sensitive) and numbers
    • Do not use spaces or special characters (# ! $ & ...)
    • Recommended, use 8-16 characters

Optional Networks

  1. Recommended, go down to GUEST NETWORK
    Tap to turn the toggle blue (on)
    This is a network with higher-level web content safety for Devices visiting your home
  2. In Name (SSID), type a short name you will recognize as the Guest WiFi
    In Password, type a password your Child can share with visiting friends for their devices
    • Use a different name and password from your modem-router
    • Use letters (case-sensitive) and numbers
    • Do not use spaces or special characters (# ! $ & ...)
    • Recommended, use 8-16 characters
  3. Recommended, go down to UNFILTERED NETWORK
    Tap to turn the toggle blue (on)
    This is a network with no content monitoring to be used by Parents, printers, network hard drives or by smart home devices (like doorbells, vacuums or security cameras)
  4. In Name (SSID), type a short name you will recognize as the Unfiltered WiFi
    Type a hard-to-guess password for only the Parents to use
    • Use a different name and password from your modem-router
    • Use letters (case-sensitive) and numbers
    • Do not use spaces or special characters (# ! $ & ...)
    • Recommended, use 8-16 characters

Finish the Setup

  1. Go to the bottom of the screen, tap NEXT
  2. At the confirmation screen, tap FINISH

Connect your Child's devices to the Filtered network using the password you set.

You have the option to connect your Android to the Unfiltered network as a Parent. Be careful. Do not connect any of your Child's devices to the Unfiltered Network, because this will turn off their monitoring.


How do you use the three different networks?

The Family Zone Box has 3 types of networks for specific purposes:

  • Family WiFi network - for a Child's computers, mobile devices, gaming consoles, smart TVs, and personal assistants

  • Guest WiFi network - for unknown or temporary devices, such as your Child's classmates or friends visiting your home

  • Unfiltered WiFi network - turns off content monitoring for Parents, printers, NAS (Network Attached Storage) hard drives , and smart home devices (like vacuums, doorbells, security systems, and appliances)

Find the name and password to your networks on your iOS or Android device. Sign into your Family Zone app as a Parent. Go to Settings > Home network > WiFi networks. Look for the Name (SSID)  and show password access with the type of network you want to connect a Family Device to. 

Parents can also update the Family Box networks from anywhere they have an internet connection and do not need to be home to update the Box settings.