Unmute Device Not Seen the iOS App

Applies to: Insights Members and Premium Members logging on as a Parent on an iPhone or iPad 

Article type: Advanced options

Unmute Device Not Seen

Parents can only mute one Alert. When the Device Not Seen appears in the To Do, Parents can Mute it and deal with it later. All other Alerts only have an option to Ignore, which deletes the notification forever. Use these steps to Unmute the Device Not Seen To Do item.

On the Parent's iOS device:

  1. Open the Family Zone app
  2. Login as a Parent
  3. In Settings, go down and tap Muted alerts
  4. Tap UNMUTE

You will start receiving notifications about the device as soon as 2 minutes after finishing these steps. 

If a To Do has been Ignored, it has been cleared from the system. Unmuting works when a To Do has been temporarily Muted.

Push Notifications and Email Alerts

Discussions of cyber safe activities between family members is important. Family Zone uses notifications and emails to help Parents and Children know what online activities to talk about.

  • Push Notifications on Mobile Devices
    - turned on or off in the Android or iOS Settings

    Examples: When turned on, a Child gets an onscreen reminder when Play time is about to run out. Or, a Parents get an onscreen message when a Child is requesting access to a website or online activity.

  • To Do Notifications and Emails for Parents
    - permanently ignore or temporarily mute a message in the To Do section

    Example: A Child's mobile phone or tablet has not been seen for 14 days and a Parent knows the device is broken. Parents open the To Do and use Ignore to permanently remove the message.

  • Weekly Reports Emails
    - turned off in the Parent's app by going to Settings > Reports & Usage

    Example: Email summarizing the percentages and types of internet usage for tracked Users under 18. (Family members 18 years and older are not tracked by default.)

  • Device Notifications by Age Profile 
    - advanced options can be turn off in the Parent's app by going to Settings > Internet filters & rules > Alerts & Consequences

    Example: Parents can track a Child installing apps or tampering with their mobile device. The monitoring applies to all children in the specified age group in the Family. Applies to Premium Members only.

  • Australia and New Zealand School Community Emails
    - turned off in the Parent's app by going to Settings > Reports & Usage

    Example: Family Zone Partner Schools can invite Parents to share the data used to manage a Child's device. Parents who accept the invitation receive a weekly report of the Child's online activity inside school.

    In US Schools, contact your School IT to change your email settings.