How to Reset a Password in the iOS App?

Applies to: Insights and Premium Members using an iOS device

Article type: Fundamental steps

From a Parent's iPhone or iPad:

  1. At the Sign in screen, tap Forgot password?
  2. Enter your email address
    Tap NEXT
  3. At Password reset, tap RESET
    Tap OK
  4. Check your email
    Be sure to look in other folders, like "Updates"
    Open the "Password Reset Request"
  5. Tap "click here"
  6. Type your new password
    Type your new password again
  7. Tap SUBMIT
  8. In the upper-left, tap Done to return to your email
  9. Move back to the Family Zone app and login
    Select Parent to resume managing your Family from your iPhone or iPad.

Force Reset Your Password

As a Parent, you can change your password at any time. 

  1. In the Family Zone app, go to Settings > Security settings
  2. Tap Change password
  3. Enter a new password
    Enter the new password again
  4. At the top-right, tap Change
  5. Tap OK

What is the difference between a password and a PIN?


Parents use a password to add, edit or remove details about the Family members. A Parent's password is required to install Family Zone onto a Child's device.

PIN (Personal Identification Number) 

Parents or Children mange borrowing a phone, tablet or computer. The Parent logs into their Family Zone app or the Parent's Web portal to set PINS for their Child. The Parent uses their PIN to authorize changes such as changing Sleep time to Play or Study time.

Fingerprint ID and Face ID (biometric) Logins 

Parents turn on optional biometric logins to prevent a Child from accessing the cyber safety settings on a Parent's phone or tablet. The fingerprint or face recognition is a fast way for a Parent to open the Family Zone app and manage settings. Biometric data is exclusively stored on your phone or tablet and cannot be accessed by Family Zone.