Troubleshooting Re-enable Connect on Demand on iOS Devices

Applies to: Your Child's iOS phone or tablet

VPN Connect on Demand

To re-enable Connect On Demand on your Child's iPhone or iPad:

  1. Open Settings on your child's Apple IOS device
  2. Tap General
  3. Scroll down and tap VPN
  4. Find and tap Family Zone VPN
  5. Toggle Connect On Demand so it's green

Frequently Asked Questions

Connect on Demand is enabled, but I don’t see the VPN symbol?

Connect on Demand will turn off the VPN when it's connected to partner School's networks. 

Connect on Demand will turn off in Australia and New Zealand when your Child's iPhone or iPad is connected to the Family Zone Box or a Safe network you manually added.

What if the VPN Connect on Demand is already on?

The Family Zone app may have been able to successfully turn Connect on Demand back on remotely. You should check the device is being filtered correctly before giving it back to your child.

Why doesn’t my Child’s device look like this?

You may need to update the operating system on your device.  Please contact Apple for assistance in upgrading the device's operating system. iOS 14 (2020) shown here.