Install on a Parent's Android

Applies to: Insights and Premium Members using Android phones and tablets

Article type: Fundamental steps

How to Install Family Zone for Parents

Parents use Family Zone to monitor online activity on their Child's many different devices. 

The first time a Parent signs up for a new Family Zone account, there are two steps. A Parent starts by setting up Family Zone on their phone or tablet. Next, the Parent installs Family Zone on their Child's devices. 

On a Parent's Android phone or tablet:

  1. In Google Play, find the Family Zone Connect app
    Tap Install
    Open Family Zone after it downloads
  2. If you are new to Family Zone, tap Create an account 
    If you already have a Family Zone account, tap I already have an account and skip to Returning Members, below
  3. Read the legal information
    Tap Accept 
  4. Enter your contact details
    Tap Create my account 

Verify Your Email

  1. From your home screen, open your email app
    Open the email from the Family Zone Team
    Look in the Updates, Other or Spam folder if the email is not in your inbox
  2. Copy the 6-digit code
  3. Go back to the Connect app
    Paste the verification code
    Tap Verify my account

Select a Parent PIN and Plan

  1. After verifying your account, tap Continue to setup
  2. Type in 4 numbers for your Parent's PIN
  3. Review the Premium Plan filtering features
    Review the billing and the free trial options
  4. Tap Family Zone Insights 
    Review the reporting features
    Select Family Zone Premium or Family Zone Insights
    Tap the Continue ... button

If you are already using fingerprint or face ID "biometrics" on your Android phone or tablet, you can use it to lock your Family Zone settings. You can change the biometric sign-in at any time.


What is the difference between a password and a PIN?

Password 

Parents use a password to add, edit or remove details about the Family members. The password are needed to make changes to billing and subscriptions. Passwords are used to turn off tracking, remove devices from the Family, and uninstall Family Zone from a Child's device.

PIN (Personal Identification Number) 

A Parent uses their PIN to authorize changes such as changing Sleep time to Play or Study time. Parents have the option to also set a PIN for a Child. The PIN is used to borrow a phone, tablet or computer with the access level set by the Parent.

Fingerprint ID and Face ID (biometric) Logins 

The "biometric login" is used by a Parent to prevent a Child from opening the Connect app on a Parent's phone. Biometric data is stored on a phone or tablet and cannot be accessed by Family Zone.


Add your Child's Details

  1. Tap Continue to app 
  2. Enter your Child's details
    * Selected US schools share the online history with Parents.
    If you see your Child's name with a checkbox, see 
    Connect a Child to a US School in the Android App
  3. After you tap in Date of birth, a calendar pops up
    Tap the pencil icon
  4. Erase the example date
    Type your Child's birthday
    Use the month-day (or day-month) format listed on your phone
    Tap OK
  5. Tap Save and continue if you are done
    Or, tap Save and add another Child and repeat steps 2-4
  6. At the Family screen, your next step is to install Family Zone on your Child's devices
    See the steps for your Child's phone, tablet, laptop or computer in Getting Started

Use your Connect app to access summaries and alerts about your Child's internet activity. Family Zone will send helpful explanations of the age-appropriate safety or risks of the web content that your Child is accessing. If desired, a Parent can add filtering and blocking to help protect your Child.

Returning Members

Already have a Family Zone Insights or Premium subscription? Sign in and access your saved settings.

  1. Download Family Zone from Google Play
  2. Enter your email and password
    Tap  I already have an account 
  3. Read and accept the legal agreements
    Tap Accept
  4. At Who will be using this device, tap Parent

Turn On Auto-Update

Both new and existing members should turn on Android auto-update to ensure you have the most recent security updates for all apps.

  • In the Google Play Store, tap your name > Settings > General > Network preferences > Auto-update apps > Over Wi-Fi only

More information on auto-update is available from Google at https://support.google.com/googleplay/answer/113412 


Cyber safety on every device, everywhere