How to Install a CA Certificate on Android 10 or 11?

Applies to: Insights and Premium Members. Child's App on Android 10 or Android 11

Article type: Fundamental steps

Install the CA Certificate

Phones and tablets running Android 10 (2019) and Android 11 (2020) use a security feature to ensure you trust the Certificate Authorities (CA) being installed. The steps below are not required for supported Android version 9 (2018) or earlier.

A Parent needs to add the CA certificate to Android devices to ensure the internet activity Family Zone is monitoring is verified and encrypted. 

On the Child's Android phone or tablet:

  1. Open the Family Zone app
  2. At the top of the screen, tap the "granting additional permissions" banner
  3. At the Certificate Authority task, tap ALLOW
  4. At the Install CA certificate in Settings message, tap Close
  5. Go to the Android Settings (see your device manufacturer's steps)
  6. At the top of the settings, tap in the Search box
    Type "cert"
  7. Tap CA certificate
  8. At Install a certificate, tap CA certificate again
  9. At your data won't be private, tap Install anyway
    Family Zone will review the cyber safety of data before it is sent to your Child's phone
  10. Go back to the Family Zone app
    Tap DONE