Please note: May not be available in the US
Article type: Fundamental steps
The internet content monitoring is matched to the device owner's age range. You may be getting alerts for devices used by an adult or older child because the device owner is set up for a younger child.
Depending on which combination of the Family Zone products you are using, you can find the device owner using one of four methods.
From a Web Browser
To check who owns a device via your online account:
- In a web browser, log in to the Web portal at https://portal.familyzone.com/
- In the menu, select Settings > Devices
- Select a device from the list
View the device owner's name
On a Child's Laptop
Family Zone for Laptops can be installed on Windows, Mac, or Chromebook computers. Use the following steps on the computer to check the permanent device owner.
- On the child’s device, open the Family Zone for Laptops tool
- View the device owners name
While Connected to the Family Zone Box
Applies to: Premium Members in Australia and New Zealand
The Family Zone Box used for home networks does not require software to be installed on devices. The Family Zone Box is ideal for monitoring gaming consoles like Xbox or PlayStation and desktop computers. Devices with the Family Zone App or Family Zone for Laptops installed will hand over the monitoring to the Family Zone Box when connected to the Box.
- In a web browser on the computer or console, go to http://www.home.tools/
- At the bottom of the Device is filtered message, click on More Info
View the User assigned to this device
Frequently Asked Questions
Does the parent's Web portal show if the device is being borrowed in the devices list?
No, the Web portal or App Settings > Devices list of Owners is the permanent owner. A user temporarily borrowing the device is not listed.
What if they show different owners?
Refresh the apps or the block page. If the owners are different from your settings, contact our support team.
How is Home.Tools different from the Web Portal?
Home.Tools (http://home.tools) is a diagnostic web page accessed from a web browser on the Child's device. It identifies if the device is protected by Family Zone.
The Web Portal (https://portal.familyzone.com/) is used by Parents to remotely manage the Family Members and Devices accessing the internet. Some advanced setup, like connecting a Shared Parenting account, needs to be done from the Web Portal.
If a Device or Family member is not protected, the Parent can use their Family Zone app on Android or iOS to fix the settings.