Check for Alerts by Device in the Android App

Applies to: Insights Members and Premium Members logging on as a Parent on an Android device

Article type: Advanced options

Alerts by Device

Check for issues across all of your Family's Devices monitored by Family Zone. See the details of the issue, such as the Device has not been seen by Family Zone or there are hazardous apps installed. Get links to troubleshoot and resolve the issue.

On an Android phone or tablet:

  1. Sign into the Family Zone app as a Parent
  2. In Settings, tap Devices
  3. In Devices, find any red error messages
    Tap on the message for details
  4. Options are listed below the Troubleshooting section
    Tap on Troubleshooting to see the steps to restore Family Zone
    Or, tap on Remove device if this device is not going to be used again

The advantage is Family Zone can see multiple types of devices regardless of the manufacturer. For example a Parent can monitor an Android phone and a Apple iPad without having to switch between different apps provided by the manufacturers.