Change the Primary Parent in the iOS App

Applies to: Insights or Premium Members who invited other Shared Parents from the iOS app

Article type: Advanced options

Primary Parent Responsibility

The first Parent to send an invitation to a Parent living in a separate home becomes the Primary Parent. The Primary Parent is responsible for Editing your Child's details, adding your child's mobile Devices, inviting other Shared Parents, and removing the other Shared Parents. 

The other Shared parent is only responsible for taking over monitoring of your Child when they are in their home. The other Shared Parent has the option to create a User for Devices they monitor that do not leave their home.

Sometimes the Shared Parent should become the Primary Parent. Here's how the Primary Parent can give the responsibilities and move to the Shared Parent role.

On a Parent's iPhone or iPad:

  1. Open Safari (or a web browser)
  2. Go to https://portal.familyzone.com/#myFamily
  3. Sign in with your email and password
  4. Tap the right arrow until you see your Child's name
    Tap your Child's name
  5. Tap Settings
  6. Move down to SHARED PARENTING
  7. Tap the blue text, "change the primary parent"
  8. At Change primary parent
    Optional, select one of the other Parents if more than one Shared Parent is listed
    Tap INVITE
  9. At the Invitation sent confirmation, tap OK

The other Shared Parent will receive an email invite and this change will be added to the To do list in their Family Zone app. If they do not accept the invite or cannot find it, you can Resend it or Cancel it.