Applies to: Premium Members with macOS laptops and computers
How to change the account type on Mac
Parents need to convert a child's user account from an Administrator to a Standard account. Children need to have a separate account from parents. Family Zone for Laptops will use the child's Mac user account to filter online content.
On your Child's Mac Computer:
Complete the steps in Troubleshooting Adding Your a New User for Your Child in the macOS
- Open System Preferences and launch the Users & Groups preferences pane
- Click on the Lock button at the bottom of the pane to make changes
- Enter your administrator password and then click on the blue Unlock button
- Select the administrator account you wish to change back to a Standard user from the sidebar
- Click on Allow user to administer this computer to uncheck the selection
- Now click on the Lock button again to save and lock your changes
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue