Cancel a Web Subscription (Australia and New Zealand)

Applies to: Premium Members in Australia and New Zealand
Please note: Not applicable to US customers

Customers who purchased subscriptions through the Apple App Store or Google Play, see Cancel a Subscription in the App Store or Cancel a Subscription in Google Play.

Cancel Premium Membership

The following steps are for customers in Australia and New Zealand who previously purchased their Premium Subscriptions from our Family Zone website. 

These steps are used to cancel website billing and switch to the App Store or Google Play billing in your app. You may also want to cancel your paid subscription because your Children have grown up or the Premium services are not needed.

On a Parent's iOS or Android device:

Before You Start

Website billing cannot be reinstated once it is cancelled. If you wish to return to Family Zone in the future, Premium Subscriptions can only be purchased through Google Play or or the Apple App Store.

In Safari, Chrome or a web browser, go to

  1. Sign in with your Parent email and password
  2. At the top-right of the window, tap your name
  3. Tap My services
    Wait a moment for your subscription data to be loaded
  5. Go down and tap Cancel Premium
  6. At the confirmation window, tap CONFIRM
    A red banner is displayed
    Your account is changed to a FREE Insights subscription

In-App Billing

We recommend the App Store or Google Play in-app subscriptions. To switch your billing, see how to:

Cyber safety on every device, everywhere


Your Insights Data

You can request we remove your contact data from your free Insights Subscription in an online chat or by requesting a call back.

The personally identifiable information we are legally required to keep, such as tax and financial transaction data, varies by country. Please see our Privacy Policy:

If you have questions about our Privacy Statement, the information that we collect from you or your End-users, or the Products, please contact us at or mail us at Privacy Officer, Family Zone, Level 3/45 St Georges Terrace, Perth WA 6000 AUSTRALIA.