Please note: Not applicable to US customers
Cancel Premium Membership
The following steps are for customers in Australia and New Zealand who previously purchased their Premium Subscriptions from our Family Zone website.
These steps are used to cancel website billing and switch to the App Store or Google Play billing in your app. You may also want to cancel your paid subscription because your Children have grown up or the Premium services are not needed.
On a Parent's iOS or Android device:
Before You Start
Website billing cannot be reinstated once it is cancelled. If you wish to return to Family Zone in the future, Premium Subscriptions can only be purchased through Google Play or or the Apple App Store.
In Safari, Chrome or a web browser, go to https://portal.familyzone.com
- Sign in with your Parent email and password
- At the top-right of the window, tap your name
- Tap My services
Wait a moment for your subscription data to be loaded
- Tap CHANGE PLAN
- Go down and tap Cancel Premium
- At the confirmation window, tap CONFIRM
A red banner is displayed
Your account is changed to a FREE Insights subscription
We recommend the App Store or Google Play in-app subscriptions. To switch your billing, see how to:
Benefits and Pricing
- Overview - Family Zone Products Guide
- Member Benefits Australia and New Zealand - https://www.familyzone.com/anz/families/plans
- Member Benefits United States - https://www.familyzone.com/us/families/plans
Your Insights Data
You can request we remove your contact data from your free Insights Subscription in an online chat or by requesting a call back.
If you have questions about our Privacy Statement, the information that we collect from you or your End-users, or the Products, please contact us at email@example.com or mail us at Privacy Officer, Family Zone, Level 3/45 St Georges Terrace, Perth WA 6000 AUSTRALIA.
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue