How to Approve a Borrow Request in a Web Browser

Applies to: Premium Members in Australia and New Zealand
Please note: May not be available in the US

Article type: Optional steps

Approve a Child's Request to Borrow a Device

A Child can send a request to borrow any device managed by Family Zone. A Parent is notified by email and needs to approve (allow) or reject (ignore) the request.

From a computer:


  1. In a web browser, go to https://portal.familyzone.com/
  2. Sign in as a Parent
  3. Click on To do
  4. Identify the relevant To Do and click on it to open if in your online account
  5. Click the ALLOW button
  6. Select the time that you’d like the borrow to be for

The device ownership will change to the new user for the period you selected.

Frequently Asked Questions

How long does it take to take effect?

It takes approximately 30 seconds after a PIN has been entered or borrow approved for the request to be processed.

Does the child get notified that the request has been approved?

No, you’ll need to tell them somehow.

How long does the borrow last?

Borrows completed with a PIN last 60 minutes. Those approved through the parent’s online account can be set for 15, 30, 60 minutes or until the end of the day.

Can you extend the time of the borrow?

No, you’ll need to complete another borrow when the initial one expires.

Can kids do borrows themselves?

Yes, you can set them up with a device borrowing PIN and they can borrow devices whenever they want.

Can I make a borrow permanent? 

Parents can change the device owner so the device does not need to be repeatedly borrowed.

I have a notification but there is no To do in my account, why not?

If you have a notification and there is no To do in your account any more then:

  • Another Parent in your Family may have approved or ignored the To do
  • The request may have expired (borrow requests expire at midnight)