Troubleshooting MacOS Standard User for Laptops

Applies to: Premium Members 

Child's device: Mac OS laptop or computer

A Standard User for Your Child

Parents need to set up a separate Mac user account on a laptop before installing the Family Zone for Laptops application. The child's account is set up without administrator privileges.

  1. Click on the Apple icon in the upper left corner of your Mac's screen
  2. Select System Preferences from the drop-down menu
  3. Click on Users & Groups
  4. Click the lock in the lower left corner to make changes
  5. Type your administrator password
  6. Click Unlock
  7. Click the Add user account button (it looks like a plus, underneath the list of user accounts)
  8. Set the new user's account type as Standard.
  9. Enter a full name for the user, an account name, and password
  10. When you're finished, click Create User


My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue