Applies to: Premium Members
Child's device: macOS laptop or computer
A Standard User for Your Child
Parents need to set up a separate Mac user account on a laptop before installing the Family Zone for Laptops application. The child's account is set up without administrator privileges.
- Click on the Apple icon in the upper left corner of your Mac's screen
- Select System Preferences from the drop-down menu
- Click on Users & Groups
- Click the lock in the lower left corner to make changes
- Type your administrator password
- Click Unlock
- Click the Add user account button (it looks like a plus, underneath the list of user accounts)
- Set the new user's account type as Standard.
- Enter a full name for the user, an account name, and password
- When you're finished, click Create User
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue