Applies to: Insights and Premium Members
Child's device: Chromebook
Excludes: Chromebooks owned by your Child's school
Setting Up a Chromebook for Your Child
A Parent needs to do a factory reset of the Chromebook and be the first person to sign in to a Chromebook. This makes you the owner of the Chromebook and allows you to lock out a few features after you add your Child to the Chromebook.
Chromebooks can be a bit confusing. You have options to "add a Person" or "add an Account" for your Child.
You want to add a Person -- to keep your Child's work separate from your Account! (If you "add an account", your Child has shared acccess to your email, files, and data!)
Start with a Factory Reset and a Parent Gmail
You will go through 2 steps to get a clean start and protect your Child's Chromebook.
The frist step is to do a factory reset, called a Powerwash, to clear out any existing Settings. Don't worry. The factory reset includes steps to backup your Child's data and setup to Google
- Tap the clock and Sign out
- Press and hold Ctrl + Alt + Shift + r
- Select Restart
- Select Powerwash
- Follow the prompts to set up the Chromebook with your Google account
Create a Google account for yourself if you don't have one
You need to be the first person to "own" the Chromebook. This allows you to set up your Child as another user and restrict some of the features on their account.
See more details in Google's Powerwash instructions at https://support.google.com/chromebook/answer/183084
Do not start with your Child's Google account. You need to be the first person to sign in to own the Chromebook and to manage the Settings.
If Your Child Does Not Have a Gmail Account
If your Child does not have a Google (Gmail) account, create an account age of 14 years or older. The older age is required to allow the Connect App to manage your Child's internet.
Do not use your Google account (this would give your Child access to your account and email).
- To create the Google personal use account, create an account age of 14 years or older
- Write down your Child's User name and Password for the next steps
Add Your Child as a Person Using the Chromebook
Add your Child as another person using the Chromebook.
ImportantDo not add your Child's account while you are signed in. If you use Settings > Accounts > Add Google Account, your Child will be able to access to your email, files, and password. Remove their email if you added it in the Google Account.
On your Child's Chromebook:
- Tap on the clock and select Sign out
- At the Sign in tap Add Person
- At Who would you like to add to this Chromebook?, select You
Do not select A Child, because Google will lock the controls to Google Family Link and block Family Zone cyber safety
- Enter your Child's gMail Sign in
Enter their Password and complete the legal agreement
- After you get to the desktop, in Chrome go to https://www.familyzone.com/laptops
And Install the Connect Extention on your Child's Chromebook
Only Google accounts can be used for users on a Chromebook. If you cannot add your Child's school account, see Google's help article: https://support.google.com/chromebook/answer/1059242
If you set up a new account over the age of 14 and have more questions, see Google's help article for adding a new Person to a Chromebook at
If your Child's School uses Microsoft 365, your Child will use Chrome to sign in to Outlook, Word, Excel, PowerPoint, and OneNote at https://www.office.com/
Use Your Account to Restrict Sign-In
- Tap on the clock and select Sign out
- Sign in with your account
- Tap Launcher
- Start typing "Settings"
- Tap the Settings icon when it it displayed
- Open Settings > Security and Privacy > Manage other people
- Turn off Enable Guest browsing
Turn on Show usernames and photos on the sign-in screen
Turn on Restrict sign-in to the follwoing users
Ensure your account and your child's account are visible
Tap the X to remove any other users
Find more details on removing users from Google, see