Troubleshooting User Activity

Applies to: Premium Members

I can’t see porn or gambling access/blocked in my child’s activity feed

If we track your child accessing or being blocked from accessing porn or gambling sites we flag this in their activity feed.  This will only occur for sites we know are porn or gambling. If they are servers that could be porn or gambling but we are not sure, it won’t show in their activity feed.  Also, they may simply not have been to any sites.

Actions to resolve:

I can’t see apps installed on my Child’s iOS device

If your child’s school has an MDM (Mobile Device Management) profile on their device Family Zone needs to be installed in Filter Only Mode.  This means we are unable to provide installed apps.

Actions to resolve:

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue