Applies to: Premium Members
I can’t see porn or gambling access/blocked in my child’s activity feed
If we track your child accessing or being blocked from accessing porn or gambling sites we flag this in their activity feed. This will only occur for sites we know are porn or gambling. If they are servers that could be porn or gambling but we are not sure, it won’t show in their activity feed. Also, they may simply not have been to any sites.
Actions to resolve:
- Check the user's usage to see if there are any inappropriate websites, like gambling, violence, or adult content
Check a Child's Usage - View a list of Red Alerts
See a List of Red Alerts - Check the device to ensure that it’s filtering
Check Device Restrictions
I can’t see apps installed on my Child’s iOS device
If your child’s school has an MDM (Mobile Device Management) profile on their device Family Zone needs to be installed in Filter Only Mode. This means we are unable to provide installed apps.
Actions to resolve:
- From your Child's device, open Chrome, Safari or a web browser and go to the diagnostic page
http://www.home.tools/ - Learn more about Filter-Only Mode on iPhones and iPads
iOS Filter Only and MDM Guide - Reinstall the software if their Device is not filtered and is not using Filter Only mode
Troubleshooting Reinstate Device Management on iOS Devices
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue