Applies to: Insights and Premium Members
Why am I not getting Alert notifications?
Premium Members can change their Alert settings and one of the settings may have turned off the Alerts. Alerts can be displayed on the Parent's phone or tablet. Parents can choose to also receive email notifications.
- Insights and Premium Members: The Parent's app may display Alerts for risky apps 20 and 60 minutes after your Child downloads the app
View Installed Apps - Insights and Premium Members: Your Alert notifications are disabled
Allow Notifications - Premium Members: Tracking is turned off for your Child's account
Turn User Tracking On or Off
Where do I get the weekly summary of the Alerts?
- Insights and Premium Members: You can look at reports for any time over the past 4 weeks in your app
See Weekly Snapshots - Premium Members: You can change your email settings for the weekly reports
Manage Email Alerts and Reports
See Weekly Snapshots
I can't find the Alert emails
- Insights and Premium Members:
Check your Spam or Updates folder for the messages from Family Zone - Insights and Premium Members:
Verify we are using the correct email address
Security PIN, Password or Email
Change a Parent's Details - Premium Members:
Check your Alert notification settings
Allow Notifications
Manage Email Alerts and Reports