Troublehsooting hardware problems with the Family Zone Box (Australia and New Zealand)

Please note: The Family Zone Box is only available in Australia and New Zealand

Faulty Hardware

Please check hardware and devices purchased from Family Zone upon arrival. If you find the item is defective or has a fault, contact our Support Team. We are here to help.

Returns Policy

Return policies vary by country. See your country's Customer Terms Agreement for the Hardware Warranty details.


Including our Terms of Service and Privacy Policy.

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue