Please check hardware and devices purchased from Family Zone upon arrival. If you find the item is defective or has a fault, contact our Support Team. We are here to help.
Return policies vary by country. See your country's Customer Terms Agreement for the Hardware Warranty details.
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue