Family Zone Compatibility Guide

The Family Zone App provides monitoring and management of compatible Apple iOS and Android devices. Family Zone supports the following versions of operating systems.

Apple iOS Compatibility

iPhones and iPads

  • iOS 14 (2020)
  • iOS 13 (2019)
  • iOS 12 (2018)

Android OS Compatibility

Phones and tablets running Google Android or a device manufacturer's customized Android operating system

  • Android 11 (11.0, 2020)
  • Q (10.0, 2019)
  • Pie (9.0, 2018)
  • Oreo (8.0, 2017)
  • Nougat (7.0, 2016) **
  • Marshmallow (6.0, 2015) **

** Upgrading to a newer Android device is recommended. Google no longer provides security updates for these Android Operating Systems.

Not Supported

  • Apple iOS 11.0 (2017) and older
  • Android OS 5.0 (2015) and older
  • ColorOS 5.0 (2017) and older
  • Android Go (all versions)

Unsupported Devices

  • Laser Tablet MID-744
  • Oppo AX7 phones

Partial Compatibility

Some Family Zone cyber safety features are not compatible with Oppo phones running Oppo ColorOS. Oppo restricts third-party apps from accessing functions needed to monitor and manage online content to preserve the speed and simplicity of the basic Oppo products.

Updates by Apple and Google 

Apple and Google change their software from time to time.

We update our apps as Apple and Google change their operating systems. Changes to OS can render part or all of the Family Zone technology faulty. As described in our legal agreements, the use of the Family Zone service is at your sole risk. The Family Zone products are provided on an "as is" and "as available" basis without warranty of any kind either express or implied.

Please don't hesitate to contact us for assistance and questions about device and operating system compatibility.

Windows Compatibility

Family Zone for Laptops can be installed on computers running the following versions:

  • Windows 10 / 64-bit, recommended (2015)

Current Windows security updates must be installed.

Not Supported

  • Windows 8.1 and older, not supported
  • Windows 10 S (2017), 32-bit and ARM based processors

Mac OSX Compatibility

Family Zone for Laptops can be installed on laptops and desktops running:

  1. Mac OSX 11.x, Big Sur (2020)
  2. Mac OSX 10.15, Catalina (2019)
  3. Mac OSX 10.14, Mojave (2018)

Mac OSX 10.13, High Sierra (2017) and older, not supported.


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