Family Zone provides a complete online safety solution for your family across every device, everywhere. The Connect Apps can be installed on the following phones and tablets.
Apple iOS Compatibility
iPhones and iPads
- iOS 15 (2021)
- iOS 14 (2020)
- iOS 13 (2019)
See Apple for iOS support https://support.apple.com/en-au/HT204204
Not Supported
- iOS 12 (2018) * support ended September 2021
- iOS 11 (2017) and older
Android OS Compatibility
Phones and tablets running Google Android or a device manufacturer's customized Android operating system
- Android "Snow Cone" (12.0, 2021)
- Android "Red Velvet Cake" (11.0, 2020)
- Android "Q" (10.0, 2019)
- Android "Pie" (9.0, 2018)
- Android "Oreo" (8.0, 2017)
See Google for Android OS support https://support.google.com/android/answer/7680439
Not Supported
- Nougat (7.0, 2016) * support ended September 2021
- Marshmallow (6.0, 2015) * support ended September 2021
- Android OS 5.0 (2015) and older
- Android Go (all versions)
- Huawei HarmonyOS
- Oppo ColorOS
- Xiaomi MIUI
- Beta Operating Systems
- Google Family Link
Incompatible Devices
- Laser Tablet MID-744
- Oppo AX7 phones
Devices After Support Ends
The Connect App will continue to run, but will no longer be updated. We will make our best effort to help you with our Connect App when support recently ended for an Operating System. We encourage you to move to a newer device to ensure you have the security of the currently supported Operating Systems.
Updates by Apple and Google
Apple and Google change their software from time to time. Changes to OS can override our monitoring. Please don't hesitate to contact us for assistance and questions about device and operating system compatibility.
We update our apps as Apple and Google change their operating systems. The use of the Family Zone service is provided on an "as is" and "as available" basis without warranty of any kind either express or implied.
Windows Compatibility
Connect for Windows can be installed on computers running the following versions:
- Windows 11
- Windows 10 / 64-bit
Current Windows security updates must be installed.
Not Supported
- Windows 8.1 and older, not supported
- Windows 10 S (2017), 32-bit and ARM-based processors
- Beta Operating Systems
macOS Compatibility
Connect for macOS can be installed on Apple laptops and desktops running:
- macOS 12.x, Monterey (2021)
- macOS 11.x, Big Sur (2020)
- macOS 10.15, Catalina (2019)
- macOS 10.14, Mojave (2018)
Not Supported
- macOS 10.13, High Sierra (2017) and older
Chromebook Compatibility
The minimum requirements to use Connect Chrome Extension on a Chromebook
- Chrome OS, updated to the current version
- 4GB RAM
- 16GB solid-state storage
Find details about Chromebooks and links to hardware support at Google's website https://support.google.com/chromebook/answer/6250945?hl=en&ref_topic=3399765
Not Supported
- Google Family Link
- Other browsers including Firefox and Brave
Family Zone Box (Australia and New Zealand)
The Family Zone Box is a filter attached to an Australian or New Zealand Internet Service Provider's modem-router. The minimum requirements to connect are:
- Existing internet service through a modem-router with at least one LAN ethernet port
- macOS, Windows, Android, iOS, and Chrome OS laptops, computers, and mobile devices
- Gaming and Smart Home devices with a settings interface or an app to select WiFi and enter passwords
- Most WiFi Boosters and WiFi Range Extenders connected to the Box
Recommendations
- For the best WiFi performance, devices should be within 20-70 meters of the Box
- Place the Box at desk-level or higher, away from walls and obstacles
See the Family Zone Box Hardware Specifications for details.
Not Supported
- Private MAC Addresses or Random MAC Addresses (monitoring requires devices to have fixed, visible addresses)
- Mesh WiFi systems
Legal
Including our Terms of Service and Privacy Policy.