Family Zone Box (Australia and New Zealand)
Troubleshooting Box Blocks iOS Devices with Private Addresses
If your Child sees a "Disable Private MAC" error message on their iPhone or iPad, use these troubleshooting steps to turn off the WiFi Private MAC address.
Troubleshooting Box Blocks Android Devices with Random Addresses
If your Child sees a "Disable Private MAC" error message on their Android phone or tablet, use these troubleshooting steps to turn off the Randomized MAC address.
Troubleshooting xBox One or Game Consoles and Your Box
Where do you find the xBox One network settings? What are the troubleshooting steps in Australia and New Zealand if your xBox One cannot download updates while connected to the Family Zone Box?
Troubleshooting a WiFi Extender with the Family Zone Box
Can WiFi extenders be used with the Family Zone Box? Premium Members use this guide to plan and add more network coverage in their home WiFi.
Troubleshooting Reset Family Zone Box
How do you troubleshoot the Family Zone Box when a Quick Time Change or filtering is not working as expected? Premium Members in Australia & New Zealand use these steps to restore the Box filtering.