This article is for users who are moving from Family Zone to Qustodio.
Important
Family Zone Box users who want to use the Box with Qustodio should not cancel their accounts. Instead, follow the setup instructions in our guide to Using the Family Zone Box with Qustodio.
It's easy to cancel your Family Zone account, but it is important to do each of the steps in order without skipping ahead. If you don’t do the steps in order, you may be unable to uninstall Family Zone Connect from your children’s devices, or start your new Qustodio subscription.
What do I need to do?
If you have an Insights subscription, follow the instructions for the type of device you use to manage your children’s devices (Android, Apple or Web Browser (Portal).
If you have a Premium subscription and pay through Google Play, follow the instructions for Android devices.
If you have a Premium subscription and pay through the Apple Store, follow the instructions for Apple devices.
If you purchased a Premium subscription and don’t pay for it using either Google Play or the Apple Store, or purchased it through a website, follow the instructions for Web Browser (Portal).
How do I tell if I have a Premium or Insights subscription?
If you pay a monthly or annual subscription fee for Family Zone, you have a Premium subscription. If you do not pay a subscription fee, you have an Insights subscription.
Another way to tell is to open the Connect app or WebPortal, sign in as a parent, and then select Settings > Manage Subscription. If you see an option to Upgrade Family Zone to Premium, you have an Insights subscription. If you see details of an active paid subscription, you have a Premium subscription.
Android Devices
Canceling your Premium Subscription from Android
Open the Connect App on the phone or tablet you use to manage your family’s devices.
Tap Settings > Devices.
For each of your family’s devices, tap on the device and tap Deactivate > Continue.
When you have deactivated all devices, go back to the Settings page.
Tap Manage subscription. The Google Play Subscriptions page will open.
Tap Family Zone Connect.
Tap Cancel subscription.
Select a reason and tap Continue.
Tap Cancel subscription.
When you see "Canceled" close Google Play.
Uninstall Connect from your children’s devices and any shared family devices.
Uninstall Connect from your own devices.
Canceling your Insights Subscription from Android
Open the Connect App and tap Settings > Devices.
For each of your family’s devices, tap on the device and tap Deactivate > Continue.
Uninstall Connect from your children’s devices and any shared family devices.
Uninstall Connect from your devices.
Apple Devices
Canceling your Premium Subscription from iOS
Open the Connect App on the iPhone or iPad you use to manage your family’s devices.
Tap Settings > Devices.
Tap Manage subscription. The Edit Subscriptions page will open.
Tap Family Zone Connect.
Tap Cancel Subscription.
Tap Confirm to Confirm Cancellation.
Go back to the Settings page and tap Devices.
For each of your family’s devices, tap on the device and tap Deactivate > Yes.
When you have deactivated all devices, go back to the Settings page.
Tap ‘Delete my account’ to remove your personal data from our systems.
Uninstall Connect from your children’s devices and any shared family devices.
Uninstall Connect from your own devices.
Canceling your Insights Subscription from iOS
Open the Connect App on the iPhone or iPad you use to manage your family’s devices
Tap Settings > Devices.
For each of your family’s devices, tap on the device and tap Deactivate > Yes.
When you have deactivated all devices, go back to the Settings page.
Tap Delete my account.
Uninstall Connect from your children’s devices and any shared family devices.
Uninstall Connect from your own devices.
Web Browser (Portal)
Canceling your Premium Subscription from the Web
Open a web browser and go to https://portal.familyzone.com
Sign in with your email and password.
Go to Settings > Devices.
For each of your family’s devices, select the device and select Remove Protection > Yes > Disable.
When you have deactivated all devices, select your name at the top-right of the window.
Select My services. It may take a few seconds for your subscription details to load.
Select Change Plan.
Scroll down and select Cancel Premium.
Select Confirm.
Scroll down and select Cancel Insights.
Select Confirm.
Uninstall Connect from your children’s devices and any shared family devices.
Uninstall Connect from your own devices.
Canceling your Insights Subscription from the Web
Open a web browser and go to https://portal.familyzone.com.
Sign in with your email and password.
Go to Settings > Devices.
For each of your family’s devices, select the device and select select Remove Protection > Yes > Disable.
When you have deactivated all devices, select your name at the top-right of the window.
Select My services.
Select Cancel Insights.
Select Confirm.
Uninstall Connect from your children’s devices and any shared family devices
Uninstall Connect from your own devices.