Allow Notifications on an Apple iOS Device

Applies to: Insights and Premium Members with Apple iPads and iPhones

Article type: Fundamental steps

Pop-Up Notifications

Do you need to know when your Child needs access to the Internet to finish a homework assignment? Does your Child need to know when their Play time is running out? Push Notifications allow the Family Zone app to pop up a gentle message when family members need help.

On the Child's or Parent's iPhone or iPad:

  1. Find and open the iOS Settings  
  2. Inside Settings, hold the screen and pull down to get a search box
  3. Start typing Notifications
    Tap on Notifications in the list
  4. Go down the list and tap Family Zone
  5. Tap to Allow Notifications
    Recommended, allow Lock Screen and Banners
    Choose the other settings to fit your preferences
  6. Press the home button (round button at the bottom of the iPhone or iPad when done

Changes take up to 2 minutes to sync after the iOS device connects to the internet.

Can I fix the notification permission remotely?

No, the notifications can only be turned on or off using the iOS Settings on the phone or tablet.

Push Notifications and Email Alerts

Discussions of cyber safe activities between family members is important. Family Zone uses notifications and emails to help Parents and Children know what online activities to talk about.

  • Push Notifications on Mobile Devices
    - turned on or off in the Android or iOS Settings

    Examples: When turned on, a Child gets an onscreen reminder when Play time is about to run out. Or, a Parents get an onscreen message when a Child is requesting access to a website or online activity.

  • To Do Notifications and Emails for Parents
    - permanently ignore an Alert in the To Do section

    Example: A Child's mobile phone or tablet has not been seen for 14 days and a Parent knows the device is broken. Parents open the To Do and use Ignore to permanently remove the message.

  • Weekly Reports Emails
    - turned off in the Parent's app by going to Settings > Reports & Usage

    Example: Email summarizing the percentages and types of internet usage for tracked Users under 18. (Family members 18 years and older are not tracked by default.)

  • Device Notifications by Age Profile 
    - advanced options can be turned off in the Parent's app by going to Settings > Internet filters & rules > Alerts & Consequences

    Example: Parents can track a Child installing apps or tampering with their mobile device. The monitoring applies to all children in the specified age group in the Family. Applies to Premium Members only.

  • Australia and New Zealand School Community Emails
    - turned off in the Parent's app by going to Settings > Reports & Usage

    Example: Family Zone Partner Schools can invite Parents to share the data used to manage a Child's device. Parents who accept the invitation receive a weekly report of the Child's online activity inside school.

    In US Schools, contact your School IT to change your email settings.