Applies to: Insights and Premium Members
Parent's app: Android or iOS
You can add another parent or caregiver to your Family Zone Insights or Premium account. They will be able to add other family members and devices to the account. Parents added to a Premium member's account can also change a child's filtering settings, access times, and calendar settings.
Adding another parent to your account
On a parent's phone or tablet:
- In Family, tap Parents
- Tap + Parent
- Type the First name, Last name, and Email address
If you do not want to set an optional PIN, go to the top-right and tap Done
A PIN (Personal Identification Number) can be used to sign in to your child's devices to change settings or temporarily turn off filtering. As the Primary parent, you can set an optional PIN for the new parent.
- Under SETTINGS, tap the toggle Allow device borrowing using PIN
Blue is on
Gray is off
- Type in 4 numbers
- Tap Done
- Tap the ← left-arrow
New parent sign in
The new parent will need to install the Connect App on their phone or tablet:
They should check their email for the password to their new account.
The new parent can reset their password and their PIN inside their newly installed Connect App.
What is a parent versus a shared parent?
A parent in Connect is a guardian in the home who is allowed to change the monitoring settings and edit family details.
A shared parent in Connect is a guardian typically outside the parent home with a separate Family Zone account with different monitoring rules for a child's activity.
A parent or shared parent can be any guardian, such as grandparents or babysitters.
Adding or removing parent or shared parent access uses the Family menu. The first parent (primary parent) adds shared parents through the family section.