Add a Child in the Connect App

Applies to: Insights and Premium Members

Parent's app: iOS or Android

Add a New User to the Family

As an Insights or Premium member, you can add a child to the family through the Connect App. For example, another child is staying with your family for a couple of weeks, and you want to monitor his online activity along with the other kids.  Or perhaps a child in your household has just been given their first device.

On a parent's phone or tablet:

  1. Go to Family
  2. At the top-right, tap + Child
  3. Add your child's First name and Last name
  4. Tap in Date of birth


  1. At the top-left of the calendar, tap on the year
  2. Tap your child's birth year
    Tap OK
  3. In the month, tap the arrows < >
    Tap on your child's birthdate
    Tap OK


  • From the bottom of the screen, select the day, month, and year

  1. Insights members go to the top-right, and tap Done 
    Premium members continue to SETTINGS to set up Device Borrowing and Sleep Time 

Device Borrowing (Premium)

Premium members can set a PIN that allows two or more family members to share access to the same device. The cyber safety filtering and access times adjust to the Age Profile of the family member using the device.

  1. Tap Allow device borrowing using PIN
  2. Type in a 4-digit number
    The PIN window closes automatically

If you ever forget the PIN you set for your child, you will be able to edit their family user account and see their PIN.

Sleep Time (Premium)

Premium members can set a daily Routine to include a Sleep time when the internet access is turned off on all devices the child uses.

  1. Tap Usual sleep time 
  2. At the time pop-up, move to the lower-left
    Tap the keyboard 
  3. Type in a bedtime
    Tap OK
  4. The Sleep Time is displayed
    At the top-right, tap Done

Your child's name and icon will be displayed on the Family screen.

You can add devices to your child's user profile by installing Family Zone on the devices. During the installation process, you assign the device to your child and the device is added. You will be able to see the device in your parent app as soon as the installation on your child's phone, tablet or computer is finished.